Information pursuant to art. 13 Reg. 679/2016 EU

Dear Sir/Madame,
Pursuant to EU Regulation 679/2016, as well as pursuant to the Provision regarding cookies n. 229 of 8 May 2014, we wish to inform visitors to the site about the use of the data entered and the cookies used by the site itself. The information is also provided pursuant to Recommendation no. 2/2001 adopted by the Working Group established by art. 29 of directive no. 95/46/EC. to those who interact with the web services of this site, for the purpose of protecting personal data, accessible electronically from the address. By using any of our services and/or accepting this Policy, for example as part of registering for one of our services, you consent to the collection and use of Personal Information as described in this Policy.
According to the legislation indicated, this processing will be based on the principles of correctness, lawfulness and transparency and the protection of your privacy and your rights.

Therefore, we provide you with the following information: 

Personal information we collect:

The personal information we collect includes:

  • Your first and last name, email address, telephone number and home address;
  • Information about your stays, including arrival and departure dates, special requests and your service preferences (preference on rooms, services or other);
  • Information you provide about your marketing preferences or promotional offers;

Information we collect at the property:

We collect additional personal information during registration/check-in at our hotel, including information required by local laws.

Information we collect from third parties:

We may also collect information about you from third parties, including information from our partners (travel agencies, airlines, payment cards) and other partners; from social media services consistent with your settings on such services; and from third-party sources.

Information we collect automatically:
When you use our site, we automatically collect information, some of which may be personal data. For example: language settings, IP address, location, device settings, device operating system, log-in information, usage time, requested URL, status report, user agent (such as browser version information), browsing history, result (visit or booking), user’s booking code, type of information viewed. We may also collect data automatically through cookies. The data could also be used to ascertain responsibility in the event of hypothetical computer crimes against the site.

1. The data you provide will be processed for the following purposes:

The personal contact data provided will be used exclusively to carry out the services requested in the message completed by the user.
The computer systems and software procedures used to operate this website acquire, during their normal operation, some personal data whose transmission is implicit in the use of internet communication protocols. This is information that is not collected to be associated with identified interested parties, but which by its very nature could, through processing and association with data held by third parties, allow users to be identified. This category of data includes the IP addresses or domain names of the computers used by users who connect to the site, the addresses in URI (Uniform Resource Identifier) notation of the requested resources, the time of the request, the method used in submitting the request to the server, the size of the file obtained in response, the numerical code indicating the status of the response given by the server (successful, error…) and other parameters relating to the operating system and the user’s IT environment. These data are used for the sole purpose of obtaining anonymous statistical information on the use of the site and to check its correct functioning and are deleted immediately after processing. The data could be used to ascertain responsibility in case of hypothetical computer crimes against the site.
The optional, explicit and voluntary sending of e-mails to the addresses indicated on this site entails the subsequent acquisition of the sender’s address, necessary to respond to requests, as well as any other personal data included in the message.

The data processing is aimed at the following purposes:

1.a) management of customer relationships (management of reservations, issuing invoices, estimates), to carry out any contractual obligations;

1.b) fulfill regulatory obligations, in particular accounting and tax ones;

1.c) Related to the service:

a) to the sending (subject to your written consent) of promotional offers on our services and updates on the rates and offers offered as well as greetings by ordinary mail or by fax or email;
b) to execute (subject to your written consent) hotel services such as the external communication of data relating to your stay for the exclusive purpose of allowing the function of receiving objects, messages and telephone calls addressed to you.
c) process, with prior written consent, the so-called data. sensitive data voluntarily transmitted by you in order to offer a better level of hospitality at our hotel facility. We may use your email address to send you, with your written consent, our newsletters and our holiday greetings.
With regards to the purposes indicated in point 1.c letter. a) we rely on the performance of a contract: the use of your data may be necessary to be able to implement the contract you have with us. For example, if you use our services to make an online booking, we will use your data to carry out our obligation to complete and manage the booking under the contract between us.
With regards to the purposes in point 1.c letter. b) and c), we rely on legitimate interests: we use your information for our legitimate interests, for administrative, legal or fraud detection purposes. When we use personal data for our legitimate interests, we will always balance your rights and interests regarding the protection of your personal data with our rights and interests.
As regards the purpose in point 1.c letter. c), we also rely on our obligation to comply with current legislation.
With regards to the purposes indicated in point 1.c letter a) according to current legislation, we will ask for your consent for the purposes indicated therein before processing your personal information which you can remove at any time by contacting us at the addresses mentioned at the end of this information.

2. The treatment will be carried out in the following ways:

Personal data are processed with automated IT tools, for the time necessary to achieve the purpose for which they were collected. Specific security measures are observed to prevent data loss, illicit or incorrect use and unauthorized access.

3. The provision of data:

Apart from what is specified for navigation data, the user is free to provide personal data to request the services offered by the company. Failure to provide them may make it impossible to obtain the requested service.

4. Recipients of the data:

The data being processed will not be disclosed, sold or exchanged with third parties without the express consent of the interested party. The scope of data communication is limited exclusively to the subjects competent for the fulfillment of contractual operations and compliance with legal obligations. They may therefore be communicated to third parties belonging to the following categories:

  • subjects that provide services for the management of the information system;
  • studies or companies in the context of assistance and consultancy relationships;
  • Administrations, public bodies and competent authorities, to fulfill legal obligations and/or provisions of public bodies;
  • Group companies and/or the network of companies or private individuals directly involved in carrying out the service or entitled to know the data according to the law. In any case, only the data necessary and relevant to the purposes of the processing for which they are responsible will be communicated to the aforementioned subjects.

The personal data provided by users who forward requests to send material regarding the service requested (or even just for information purposes) are used for the sole purpose of carrying out the service or provision requested and are communicated to third parties only if necessary and if involved and functional to the performance of the service requested of us.
The Data Controller does not transfer personal data to third countries or to international organisations.
5. Data processing:

The data will be processed for the time strictly necessary to provide the requested service. While the data relating to the cookie policies for the time strictly necessary for the intelligible use of the web portal.

6. The data controller is: Residence Costa, Via Metauro n.2, 64011 Alba Adriatica Lido (TE)  – Italy

7. At any time you can exercise your rights towards the data controller, also with regard to the revocation of consent, pursuant to articles. 6,15,16,17,18,19,20,21 of EU Reg. 679/2016, by forwarding the request to Residence Costa at the email address

8. You may lodge a complaint with the Supervisory Authority pursuant to par. 2 lett. d) art. 13 Reg. 679/2016 EU.

9. Automated decision-making processes

The Data Controller does not carry out processing that consists of automated decision-making processes.

Company data

Residence Costa
Via Metauro, 2
64011 Alba Adriatica (TE)
VAT number – C.F. 00737460675